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Privacy Policy

Privacy Policy

Privacy Policy and Cookies

We at CarRentalsBulgaria collect, store and process information when using our service “renting a car”. The information we collect is physical identity (name, number of ID / Passport, expiration date, country from which it was issued, date of birth and full address, contact phone number, e-mail). Data from a driver’s license and partial credit card information with which / if a deposit has been made to use our services. Processing is necessary for the performance of obligations under the treaty to which the individual to whom the data relate is a party, and actions prior to the conclusion of a contract. The need for the collection of personal information is dictated by the fact that in certain circumstances the state authorities have legal grounds to require personal identification information.

The personal information provided to us by you when using our website and subscription to services – names, date of birth, e-mail. Providing this information is voluntary, but part of our services are not available if you do not provide this information.

Combined data. This data is generated by our system while it monitors traffic on the website. This information does not identify you and is not associated in any way with the personal information you may have provided.

We provide personal information to third parties only after obtaining the written consent of the person to whom the data relates.

Without the consent of the person, we can provide the personal data of the person when we are obliged to give the information to state authorities, who have a legal basis to request this information.

We do not share aggregated data with third parties such as advertisers and business partners.

For what do we use your personal information?

We collect information, which helps us to offer possibly the best and personalized service, as well as information that legally obligates us under Bulgarian legislation.

Your personal information may be stored and processed for the following purposes:
– To book a car – in the office, by phone or online.
– To provide you with the service “car rental” at the conclusion of the lease.
– To process transactions you can do about renting a car.
– In cases where we are obliged to provide information to state institutions.
– To offer the information, which corresponds most closely to you and your interests.
– To carry out marketing campaigns, promotions and market research.

Shelf life of personal data

The period in which we store personal information provided to us by you is two years. After this time, the information is automatically deleted from our database.

Right of access to information

Every one of our customers has the right, at any time during the processing, to ask for information about the collected and processed personal information, as well as to declare blocking or destroying (deleting) his collection of personal information. Deleting personal information can be made by filling out a form. If deletion is contrary to legal or contractual obligations or other governed by the law reasons, instead of deleting, blocking the data will be done and the customer will be sent a reasoned refusal. For more information you can contact us by email

We guarantee that the personal data provided by you is stored on a server that is protected from any hacker attacks. We assure you that each of our activities that are related to your personal data are carried out by following the Regulation (EU) 2016/679 on protection of personal data and the Law on Personal Data Protection Act (PDPA) in Bulgaria.

How do we use Cookies?

These rules describe how CarRentalsBulgaria uses Cookies and similar files and technologies in the website. They are known as the “Cookies”.

What are cookies?

Cookies are small files of letters and numbers that are sent to your computer or mobile device when you visit a website and are stored on it. Cookies are stored in the file directory on your browser. The next time you visit the same website, the browser reads the cookie and passes the information on the website or the element that originally set Cookies and so you do not have to re-enter your preferences to browse the website. Cookies cannot be reproduced as a code or used as a source to spread viruses and by using them, they cannot access your hardware (hard disk drive). To learn more about these technologies and how they work, please visit this website for example

In what ways do we use Cookies?

We use cookies in the website of CarRentalsBulgaria, which are placed by us or third parties to provide you with easier operation. In the next section, you can review your options for managing Cookies.CarRentalsBulgaria does not use cookies for purposes other than those listed in this notice purposes. The Company does not use them to collect personal data for any purpose. We use cookies that are session (which expire after your session and closing the browser) and permanent (stored on your computer or mobile device for a specified period of time), and the following types of cookies:


These cookies are essential to the functioning of our website and are key in facilitating your work with it. You can navigate without interruption, because it will have remembered your chosen language and country, and the certification of certain parts of the domain will be maintained. These cookies also retain products of potential interest when you are redirected to a website operator for a possible purchase .These cookies are essential to the functioning of our website and key in facilitating your work with it.

For improving the website

These cookies allow us to improve our website by collecting information on how it is used. We analyse the data to determine, for example, the number of unique users reading an article (to know which materials are popular). We are also interested in where you gain access to our content to know how to organize our website for optimum user comfort. We count clicks on “Like” and “Tweet” and then what content from our website was shared or used as a reference.

For advertisement

These cookies help us make the content as personalized as possible, such as showing you targeted banners and relevant recommendations. We investigate what type of reference was used in order to reach our website, such as email campaign or a link from a referring site, so that we can calculate the effectiveness of their promotions and advertising campaigns. It is possible in the future to expand advertising in joint promotions with other people and allow them to put cookies on our website.

It is possible our website to include elements that set cookies on behalf of a third party, for example. The Facebook “Like” button or the “Twitter”, “Tweet” button.

How do I manage Cookies?

You can view the options available to manage cookies in your browser. The browser can be used to manage cookies that relate to basic functions, website improvement, personalization and advertising. Different browsers use different ways to disable cookies, but they can generally be found in the Tools menu or Options. You can also view the Help menu of your browser. In addition to managing cookies, browsers usually let you control files similar to cookies, for example Local Shared Objects, by activating the privacy mode on your browser.
CarRentalsBulgaria uses advertising cookies managed by third parties in order to promote their products to other websites. You may choose not to receive certain managed by third-party advertising cookies by websites that manage third-party cookies, such as AppNexus, Audience Science, DoubleClick, AdTech, AdOcean, Atlas, Criteo, Facebook, Google Analytics and Adobe Flash. It is possible that disabling cookies could interfere with certain areas of the websites you want to use.

How long do we keep this information?

It depends on the type of cookies. The validity of the session cookie expires when you close the browser. Persistent cookies, including Local Shared Objects (Flash cookies), are usually valid for two months to several years. We encourage you to review these rules periodically to be notified of changes to them.

If you have further questions, please contact us by writing to:
By closing this message, You consent to the use of “Cookies” on this device in accordance with our policy, unless you disable them.